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Warning: PS3 from overseas (some countries) are not served at SSC here
Topic Started: Apr 18 2009, 02:01 PM (550 Views)
s2s1
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I went to Wisma SSC this morning and saw an incident. There were a couple from Australia (they) sent their PS3 for service. The prettiest girl in SSC tried to explain to the couple due to policy, they couldn't service their Australia set. They can't accept the explanation and her supervisor (he) came to face customer at the end. (I guess he is an Japanse guy?)

He explained as same as previous, it is company TOP management decision that they don't service overseas PS3 (I heard some countries are in the banned list). They were frustrated and didn't want to listen same reason/excuse again. He said sorry to them and told them that they were not the first one suffer, and SSC tried before, but fail to service (Top management reject??). They were very angry, "You don't apologies. Sorry is too CHEAP (she repeated very strong). You only read the paper and don't try any effort to help customer. No matter we are or not the first have the problem, you should do something..."

I can feel how angry they are (I will do the same if I were in their shoes). I also feel SSC here is burger, but they can't do anything. Hope they will write to Sony management and this kind of region policy should be taken off. No matter buying at where, it is still Sony.


PS: Although they are willing to pay for service, SSC don't accept.
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Mr.Oink
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I think Sing is using NTSC system while Aust is using Pal system.
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Trigger Happy
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maybe its a modded set? anyhow, considering cost of repairs, most of the time its more cost-effective to just replace faulty electronics.
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Ming
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Prettiest girl ah ... ? :wub: Time to go collect back my F56 Flash ...

This is the problem which i used to be worried of when buying 'Things' from overseas back here .
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ongl
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PS3 doesn't have modded chip except DIY HDD upgrade.

PS3 belongs to SCE (Sony Computer Entertainment) a different business unit altogether from Sony Electronics. It has also rather unusual channel management i.e. HK seems to be taking care of Singapore PS3.

So I won't be surprised that the service availability is tricky also.
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ongl
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Ming
Apr 18 2009, 04:51 PM
Prettiest girl ah ... ? :wub: Time to go collect back my F56 Flash ...

This is the problem which i used to be worried of when buying 'Things' from overseas back here .
I heard many threads on the girl, When i service mine last time, somehow got her to helped me with my request for the first time. Is it Jennifer?

She is okay. I had been helped by a new person before, didn't know how to enter service job for Alpha systems.
Edited by ongl, Apr 18 2009, 05:30 PM.
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18-70 Limited | 16mm F2.8 FishEye | 24mm F2.8 | 50mm F1.4 | 50mm Macro | 90mm Macro | 100mm F2.8 SF | 135mm XX F2.8 | 70-210mm F4
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Ming
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Hee hee , yes , Jennifer she is ... No wonder they don't want to do my Flash , because everytime i go there surely will try to snipe her ... :sweat:

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Actually i am very very tempted by the Street Fighter 4 for the PS3 but still holding back ... About this issue , will we face the same problem even though we buy it locally ?
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ongl
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If you buy locally with Singapore warranty card, of course not... Once you got it, I suggest upgrade the HDD yourself with 500GB or 320GB. Can use for Music and Media station.

You really like the girl a lot that you sniped her. This is where your 300mm comes into handy.
A900 | A700 | A300 Limited | HVL-58AM
CZ 16-80mm | CZ 16-35mm | CZ 24-70mm | CZ 85mm | CZ 135mm | 35mm F1.4 G | 35mm F2.0 RS | 70-200mm F2.8 G | 70-400mm F4-5.6 G |
18-70 Limited | 16mm F2.8 FishEye | 24mm F2.8 | 50mm F1.4 | 50mm Macro | 90mm Macro | 100mm F2.8 SF | 135mm XX F2.8 | 70-210mm F4
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lenrek
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Ming
Apr 18 2009, 05:30 PM
Hee hee , yes , Jennifer she is ... No wonder they don't want to do my Flash , because everytime i go there surely will try to snipe her ... :sweat:

Posted Image

Actually i am very very tempted by the Street Fighter 4 for the PS3 but still holding back ... About this issue , will we face the same problem even though we buy it locally ?
Cute, but I thought the gal I saw at Paragon cuter. :P

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s2s1
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SteelBird
Apr 18 2009, 02:55 PM
I think Sing is using NTSC system while Aust is using Pal system.
If that is the blocking point, they should explain instead of "top management decision".


ongl
 
PS3 belongs to SCE (Sony Computer Entertainment) a different business unit altogether from Sony Electronics. It has also rather unusual channel management i.e. HK seems to be taking care of Singapore PS3.

So I won't be surprised that the service availability is tricky also.
No matter how tricky is the sales channel, there must be some solution to help customer. Either charge the customer who send in, or charge back to the original sales country. If I were them, I am sure I will crazy and no more $ony products for me. Lucky Sony still treat Alpha fair. I heard they said if PS2 no such problem. Only PS3 has this strict service policy.
Edited by s2s1, Apr 18 2009, 11:41 PM.
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