| HSBC Application issues.. | |
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| Tweet Topic Started: Apr 9 2018, 06:16 AM (5 Views) | |
| ArtairArdith123 | Apr 9 2018, 06:16 AM Post #1 |
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Hello everyone, So, I applied for an HSBC platinum rewards MC back on 11/15. I never even received a confirmation email of the application going through. I called a couple days later to make sure it did and was told it was pending. I received a HP on 11/17. Called again, said it was pending. I called the last time on 11/24 and was told it was denied because' fraud auto denied me'. I never got a request for verifying dox or anything. Why would they pull credit just to deny me 8 days later for failure to verify identity? Doesn't make much sense. I've called fraud, they said underwriting pulls the credit. I call underwriting they blame fraud department. I keep getting bounced around. I've put in two calls for managers to call me back and it's been several days with no calls. I was also given the 'customer relations' phone number and no one ever picks up it is almost like an answering service. They say to leave a msg and someone will get back to me. Again.. no one calls. At this point, I just want the HP removed if they didn't even look at my credit or use it as a reason to deny me. I was told I passed the initial public record questions so it really does not make sense that they couldn't verify my identity. IF they couldn't.. why not call me or ask me for dox? Please help. I did not find the right solution from the internet. References:- http://ficoforums.myfico.com/t5/Credit-Card-Applications/HSBC-Application-issues/td-p/5102539 Sales Promotional Video Thanks |
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3:49 AM Jul 11