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Topic Started: Feb 16 2018, 10:32 AM (40 Views)
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Without a sense of humor, one can not be friendly; wearing a smile and acting as if one is friendly, is not being friendly at all.
"Squawk!" said the crow, and then made space.
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Excellent observation.

Another thing lost on moderns: It is possible to be polite and non-aggressive without being friendly.
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I don't think that I've mentioned this but we have a 'smile, eye-contact, nod' policy at work. It means that we treat every customer to just that.
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