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Mock Help Desk scenario interview
Topic Started: Mar 22 2018, 12:13 PM (6 Views)
victorgrant

Hello,

I made it through the first two interview stages for an organization I am very excited about working for. I have to now go through a mock help desk support call as my third interview for them.
The job is to provide help desk support for users of a custom web application which is going to involve a lot of people all over the country. I want to prepare.
What sort of problem can I expect to be presented with?
Will they begin the call by prefacing the system involved or the resources I should expect to have at my disposal?
Should I ask them at the beginning of the call so as not to fall into the trap of making incorrect assumptions?

Any help will be apprecited.

I didn't find the right solution from the Internet.

References:
https://arstechnica.com/civis/viewtopic.php?t=108196
corporate video examples

Thank you.


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