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ADSL connected but no internet
Topic Started: Apr 8 2018, 05:46 AM (8 Views)
JohnHale


Hello there,

I have a new line with ADSL and bought this router TPLink Archer D7 brand new.
I started up and inserted my ADSL username and password, and the ADSL seems to connect.
I have a solid ADSL and internet light on the modem. My ISP can also confirm that I am connected to them, and they can see the account authenticates and works fine.
Unfortunately though, no devices I connect to the router can connect to the internet. I tried connecting my laptop via wired and wifi connection, I also tried connecting my android tablet via wifi. I am able to connect to the router successfully from all the devices, but I just have no internet access.
We also tried bridge and then pppoe dishing from the machine, that also failed to connect.
My ISP believes that this is a hardware issue. Can there be any other problems?

Please help.

I did not find the right solution from the internet.

References:-
https://bit.ly/2Euto9H
Corporate Marketing Campaign Video

Thanks
Edited by JohnHale, Apr 9 2018, 01:39 AM.
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