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| ZBSupport and the Search Function; mysterious new admin? | |
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| Topic Started: Jun 15 2016, 10:19 PM (197 Views) | |
| Steve K | Jun 15 2016, 10:19 PM Post #1 |
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Once and future cynic
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Before anyone gets too puzzled about a new Admin, we have created a ZBSupport account as an admin so that Zetaboards can investigate a problem we are seeing right now It'll likely be very temporary |
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| Rich | Jun 15 2016, 10:20 PM Post #2 |
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Senior Member
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Would that be the error code problem that I keep experiencing? |
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| Steve K | Jun 15 2016, 10:26 PM Post #3 |
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Once and future cynic
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No But you're not the only one. A cause can be when a thread is moved or merged as then any references to specific pages or posts get rewritten by the Zeta software Occasionally at late hours I've seen error codes or even the site go offline for very short periods So anyone want to try and guess what the issue we asked for support on is? |
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| Steve K | Aug 28 2016, 01:29 PM Post #4 |
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Once and future cynic
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An update, a bit of an updateThis all harks back to May when we noticed the search function had died - again. It has taken a fair few reminders to Zeta to get even a admission that there is a problem. Here is their latest update http://support.zathyus.com/topic/7000002/1/
'Free' isn't always the highest quality service but to be fair we get very good value for money out of Zeta |
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| Rich | Aug 28 2016, 06:35 PM Post #5 |
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Senior Member
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Thanks for explaining things Steve, and to be fair, I can hardly complain about a free service, but it does seem to me that I encounter the problem whenever I press the send button after replying, other than that I think that ZB provide a great service. |
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| Steve K | Sep 14 2016, 08:26 AM Post #6 |
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Once and future cynic
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Well better news Zeta appear to have at least in part restored the Search function and our content has been indexed up to midnight September 12th. I just successfully used it to find a thread Zeta never offered a constant indexed function but it is supposed to run every night so the non indexing of yesterday's results will hopefully be fixed soon |
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| Steve K | Oct 16 2016, 11:29 AM Post #7 |
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Once and future cynic
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Well the Search function died again when they had that recent server issue but it does seem to now be back on line albeit only indexed occasionally Half full rather than half empty |
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| Affa | Oct 16 2016, 12:09 PM Post #8 |
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Senior Member
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I hardly ever use the search function. It has never given me adequate results. I'm no geek but it does seem to be a software problem that could be easily resolved ........ by geeks. |
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| Steve K | Oct 16 2016, 12:18 PM Post #9 |
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Once and future cynic
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It's really a money issue. Zetaboard based forums get the server and 'geek' support they pay for (which is usually not a penny) With cheap servers you can't run continual indexing and with less support staff you can't quickly restore links to replacement servers Frustrating but fair |
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| Affa | Oct 16 2016, 01:12 PM Post #10 |
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Senior Member
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I've been on other free forums where the search function was so much better (but not completely flawless). I am not convinced that such must require frequent monitoring or input from support staff. The system could be wholly automated to update itself, even in real time. |
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| Steve K | Oct 16 2016, 02:06 PM Post #11 |
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Once and future cynic
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Were they really free or was the site owner subsidising everyone by paying for the site hosting etc |
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| Steve K | Mar 26 2017, 11:27 PM Post #12 |
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Once and future cynic
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Well it seems that the Search function is now working fine. Zeta support finally found the bug and fixed it. |
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update
8:30 AM Jul 11