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How shite are Royal Mail?
Topic Started: Feb 24 2017, 07:43 PM (375 Views)
disgruntled porker
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Last week I posted some very important documents and a substantial cheque, 1st class signed for. It should have been delivered the next day. I've been checking the progress online. It still hasn't been delivered. I've been in touch with Royal mail about this and their answer was quite simply "we don't know where it is". They have advised me to fill ion a claim form if it hasn't been delivered within 10 days after due date.

Not bloody good enough, not by a long stretch. One of the documents is irreplaceable.
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Pretty poor show.
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Steve K
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Wot he said ^
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Tigger
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I've never had a problem with RM, however Yodel are seriously wank in my experience, with drivers attempting to get you to sign for stuff that is not actually addressed to you, perhaps dumping to keep on schedule?
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Tigger
Feb 24 2017, 07:56 PM
I've never had a problem with RM, however Yodel are seriously wank in my experience, with drivers attempting to get you to sign for stuff that is not actually addressed to you, perhaps dumping to keep on schedule?


Thats because they are mainly Lithuanians on about 50p per drop and havent a clue where they are. !jk!
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Rich
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disgruntled porker
Feb 24 2017, 07:43 PM
Last week I posted some very important documents and a substantial cheque, 1st class signed for. It should have been delivered the next day. I've been checking the progress online. It still hasn't been delivered. I've been in touch with Royal mail about this and their answer was quite simply "we don't know where it is". They have advised me to fill ion a claim form if it hasn't been delivered within 10 days after due date.

Not bloody good enough, not by a long stretch. One of the documents is irreplaceable.
If you opted for a "recorded delivery" the only guarantee you will get from Royal mail is that it WILL be recorded and delivered but no guarantee of when.

If you opted for a "specially delivery" then the guarantee is that it will be delivered by 1pm the next day at the latest.

Did you make a note of the tracking number? as you can check on line as to where it was last scanned and if it has been handed over and signed for then the name of the recipient will be known.

For the Hospital, the price of a small parcel recorded delivery is £3.67.

For a special delivery the price is £6.20.

I would imagine that because of the volume of parcels and letters that I frank and send out that a discount is given so I do not have a clue as to what a PO would charge.
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Tigger
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gansao
Feb 24 2017, 07:58 PM
Tigger
Feb 24 2017, 07:56 PM
I've never had a problem with RM, however Yodel are seriously wank in my experience, with drivers attempting to get you to sign for stuff that is not actually addressed to you, perhaps dumping to keep on schedule?


Thats because they are mainly Lithuanians on about 50p per drop and havent a clue where they are. !jk!
Recent deliveries include hovercraft and eels.
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Affa
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For the first time ever my wife had a B-day card delivered with an apology sticker on it. It had been torn open. The greetings card was inside, the money had gone.
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Steve K
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Tigger
Feb 24 2017, 08:08 PM
gansao
Feb 24 2017, 07:58 PM
Tigger
Feb 24 2017, 07:56 PM
I've never had a problem with RM, however Yodel are seriously wank in my experience, with drivers attempting to get you to sign for stuff that is not actually addressed to you, perhaps dumping to keep on schedule?


Thats because they are mainly Lithuanians on about 50p per drop and havent a clue where they are. !jk!
Recent deliveries include hovercraft and eels.
Yes Tigger very python funny (seriously) but could you have some respect for the topic please
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Steve K
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Affa
Feb 24 2017, 08:09 PM
For the first time ever my wife had a B-day card delivered with an apology sticker on it. It had been torn open. The greetings card was inside, the money had gone.
Sadly the fate of too many cards nowadays and sadly the elderly still incentivise it with money in cards.
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Affa
Feb 24 2017, 08:09 PM

For the first time ever my wife had a B-day card delivered with an apology sticker on it. It had been torn open. The greetings card was inside, the money had gone.


Putting cash in an envelope and posting it?.........  :o
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disgruntled porker
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Rich
Feb 24 2017, 08:07 PM
disgruntled porker
Feb 24 2017, 07:43 PM
Last week I posted some very important documents and a substantial cheque, 1st class signed for. It should have been delivered the next day. I've been checking the progress online. It still hasn't been delivered. I've been in touch with Royal mail about this and their answer was quite simply "we don't know where it is". They have advised me to fill ion a claim form if it hasn't been delivered within 10 days after due date.

Not bloody good enough, not by a long stretch. One of the documents is irreplaceable.
If you opted for a "recorded delivery" the only guarantee you will get from Royal mail is that it WILL be recorded and delivered but no guarantee of when.

If you opted for a "specially delivery" then the guarantee is that it will be delivered by 1pm the next day at the latest.

Did you make a note of the tracking number? as you can check on line as to where it was last scanned and if it has been handed over and signed for then the name of the recipient will be known.

For the Hospital, the price of a small parcel recorded delivery is £3.67.

For a special delivery the price is £6.20.

I would imagine that because of the volume of parcels and letters that I frank and send out that a discount is given so I do not have a clue as to what a PO would charge.
Still got proof of posting with tracking number on. Tracked it every day on line. The only info online is that I posted it at the post office, then "progressing through the system".
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johnofgwent
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how shite are they

sitting in my living room at the computer half an hour ago

webcam pointing over front drive shows postie walking up to door, and putting leaflet through it telling me they just tried to deliver a package but there was no reply. i was sitting four foot away and all I heard was the letter box rustle as the note came through.

Just had fascinating chat with sorting office. Must dash, off to have the lazy aubergine sacked
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Tigger
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johnofgwent
Feb 25 2017, 09:54 AM
how shite are they

sitting in my living room at the computer half an hour ago

webcam pointing over front drive shows postie walking up to door, and putting leaflet through it telling me they just tried to deliver a package but there was no reply. i was sitting four foot away and all I heard was the letter box rustle as the note came through.

Just had fascinating chat with sorting office. Must dash, off to have the lazy aubergine sacked
This probably save time, ringing bells and getting people to sign holds them up. Probably some targets or other tick box bollocks to meet.
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Steve K
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Tigger
Feb 25 2017, 11:13 AM
johnofgwent
Feb 25 2017, 09:54 AM
how shite are they

sitting in my living room at the computer half an hour ago

webcam pointing over front drive shows postie walking up to door, and putting leaflet through it telling me they just tried to deliver a package but there was no reply. i was sitting four foot away and all I heard was the letter box rustle as the note came through.

Just had fascinating chat with sorting office. Must dash, off to have the lazy aubergine sacked
This probably save time, ringing bells and getting people to sign holds them up. Probably some targets or other tick box bollocks to meet.
Or down at the depot they have John down as 'avoid face to face contact at all times, look what he posts at UKD' ;-)
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marybrown
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johnofgwent
Feb 25 2017, 09:54 AM
how shite are they

sitting in my living room at the computer half an hour ago

webcam pointing over front drive shows postie walking up to door, and putting leaflet through it telling me they just tried to deliver a package but there was no reply. i was sitting four foot away and all I heard was the letter box rustle as the note came through.

Just had fascinating chat with sorting office. Must dash, off to have the lazy aubergine sacked
A while back I noticed I wasn't getting any mail....and hadn't had any for about 2 months..not a bank statement or even a menu from Domino pizzas..so as it was near Christmas..I posted a couple of cards to myself..waited a couple of weeks and there was no sign of them..so I phoned up the local sorting office and spoke to the manager..a couple of days later I got around 20 letters through my door..dating back a couple of months and some of them needing urgent replies.... /S:

But I never got the 2 Christmas cards back....
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johnofgwent
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well that was a fucking waste of time. seems i have to wait till monday. sooner these bastards get privatised, the better
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Steve K
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marybrown
Feb 25 2017, 11:44 AM
johnofgwent
Feb 25 2017, 09:54 AM
how shite are they

sitting in my living room at the computer half an hour ago

webcam pointing over front drive shows postie walking up to door, and putting leaflet through it telling me they just tried to deliver a package but there was no reply. i was sitting four foot away and all I heard was the letter box rustle as the note came through.

Just had fascinating chat with sorting office. Must dash, off to have the lazy aubergine sacked
A while back I noticed I wasn't getting any mail....and hadn't had any for about 2 months..not a bank statement or even a menu from Domino pizzas..so as it was near Christmas..I posted a couple of cards to myself..waited a couple of weeks and there was no sign of them..so I phoned up the local sorting office and spoke to the manager..a couple of days later I got around 20 letters through my door..dating back a couple of months and some of them needing urgent replies.... /S:

But I never got the 2 Christmas cards back....
Bad that, I've heard of similar

It's a good reason to never go on that junk mail suppression preference list. Nigh on everyday those junk mail letters show the system is working here.

I suspect your postie got sacked but Royal Mail need to do far more to regain our confidence and even more importantly earn the trust the courts place on it. To do that they have to act on root causes and to name but two

- a rigorous recruiting policy that only lets the honest into the job but of course that means they'd have to offer higher wages to get enough candidates

- a proper quality assurance system that holds managers to account but of course that costs too

The bottom line is are we prepared to pay more for a postage stamp to have a system we trust? I am but easy for me to say that being comfortably off and somehow I suspect most of the country wouldn't. The young seem to think email, txt speak and Amazon is everyfink and the old seem to believe it's an outrage stamp prices aren't what they were in 1970.
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The Buccaneer
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johnofgwent
Feb 25 2017, 12:04 PM
well that was a fucking waste of time. seems i have to wait till monday. sooner these bastards get privatised, the better

Effectively, they are, it's just that they still have the final battle with the unions to win.
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Oddball
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johnofgwent
Feb 25 2017, 09:54 AM
how shite are they

sitting in my living room at the computer half an hour ago

webcam pointing over front drive shows postie walking up to door, and putting leaflet through it telling me they just tried to deliver a package but there was no reply. i was sitting four foot away and all I heard was the letter box rustle as the note came through.

Just had fascinating chat with sorting office. Must dash, off to have the lazy aubergine sacked
JoG - I had a similar experience with a [not-Royal Mail] 'delivery' some years ago.
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Marconi
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gansao
Feb 24 2017, 08:24 PM
Affa
Feb 24 2017, 08:09 PM

For the first time ever my wife had a B-day card delivered with an apology sticker on it. It had been torn open. The greetings card was inside, the money had gone.


Putting cash in an envelope and posting it?.........  :o
Many years ago I helped my dad with money by posting £600, from London to Plymouth. He had recently moved and I got the address slightly wrong and with no postcode. I was young and stupid back then.

It went to the wrong address but was very near and somehow the person recognised my dad's surname. My dad had moved back to the area where he was quite well known when a young man.

He was handed the envelope with the full amount. What's the chances of that? Although I did learn from that one.
Edited by Marconi, Feb 27 2017, 10:54 AM.
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johnofgwent
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Marconi
Feb 27 2017, 10:50 AM

He was handed the envelope with the full amount. What's the chances of that? Although I did learn from that one.
Better than you might think

Especially I your dad was well known for ripping a new arsehole in people who crossed him
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Marconi
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johnofgwent
Feb 27 2017, 03:24 PM
Marconi
Feb 27 2017, 10:50 AM

He was handed the envelope with the full amount. What's the chances of that? Although I did learn from that one.
Better than you might think

Especially I your dad was well known for ripping a new arsehole in people who crossed him
I didn't really look at it like that, John. As far as I know he was a soft bloke, he would give the shirt off his back. I was thinking more that, back then, there was a stronger sense of community, people knowing each other a lot more.
Edited by Marconi, Feb 27 2017, 05:59 PM.
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Steve K
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Marconi
Feb 27 2017, 05:58 PM
johnofgwent
Feb 27 2017, 03:24 PM
Marconi
Feb 27 2017, 10:50 AM

He was handed the envelope with the full amount. What's the chances of that? Although I did learn from that one.
Better than you might think

Especially I your dad was well known for ripping a new arsehole in people who crossed him
I didn't really look at it like that, John. As far as I know he was a soft bloke, he would give the shirt off his back. I was thinking more that, back then, there was a stronger sense of community, people knowing each other a lot more.
Why do we believe there isn't such today? There have always been good and bad streets, areas etc.
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johnofgwent
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Marconi
Feb 27 2017, 05:58 PM
johnofgwent
Feb 27 2017, 03:24 PM
Marconi
Feb 27 2017, 10:50 AM

He was handed the envelope with the full amount. What's the chances of that? Although I did learn from that one.
Better than you might think

Especially I your dad was well known for ripping a new arsehole in people who crossed him
I didn't really look at it like that, John. As far as I know he was a soft bloke, he would give the shirt off his back. I was thinking more that, back then, there was a stronger sense of community, people knowing each other a lot more.
yes I guessed that.

yes, i would say there was a stronger sense of community spirit in past years.

i remember my mum brought a total stranger home for sunday lunch. he was a bloke maybe thre years older than i was, merchant navy engineering cadet, discharged from his ship, waiting for an operation in the local chest hospital, I never asked nor found out what, and when he got discharged, mum (who was the receptionist for the port health office hence her connection) went and fetched him home, fed him and put him on the train. Now there's more to it of course, her brother was a chief engineer ... but all she said to us after was she hoped if we were in the same shit someone would do that for us ...

But then again ...the truth is people will surprise you in all the ways you do not expect, at both ends of the spectrum.

looking solely on the positive side, when that wanker burned the flat above sarah's, hoping to dispose of the body and hide the rest of his crimes, we had no bloody idea how much of sarah's stuff that we obviously had to leave in a hurry for weeks on end would be trashed by the smoke damage or worse. In reality surprisingly little, the major casualty was Melissa's golliwog which one of the bloody decorators gave a whitewashing.

But within two hours of posting the "dad, my house is on fire" thread on "the other" forum I'm active on, I had a bloke in Bristol dropping a whole LOAD of baby clothes off at my front door, and another offer from a chap to meet me halfway from the other side of swindon with similar, and when madam got temporarily rehoused with 24 hour covert plod no end of the old dears who lived in the street dropped off cottage pies' apple pies and so on.

such a difference from the council who demanded double council tax, double rent, rates and water rates and npower who sent a bloody baliff to collect in respect of the light we had left on and which the police would not enter the crime scene to turn off. Mind you, his face when he realised he was NOT going to be allowed entry to sieze goods to settle the bill was a picture (so said the copper on duty who told him to be a nice lad and go do something biblical). Mind you, if I hadnlt got the plod to include arson on the charge sheet, sarah would never have got those bills refunded ...
Edited by johnofgwent, Feb 27 2017, 09:24 PM.
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disgruntled porker
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UPDATE:

I resent all the documents again using Special delivery. It actually got there!!!!! However, the amount payable on the cheque I sent was wrong (too much), and was returned asking me to put it right and send it back. I did, by SIGNED FOR. Big mistake. It hasn't got there again!!!! Two signed for letters to the same address and neither have got there. WTF are Royal mail up to? Is it a case of "if you pay £7, we'll deliver it, if you only pay normal postage, it's a toss up whether we can be arsed to deliver it" ?

Now I've just got a narky email from the (non) recipient, who are losing patience a little bit.
Edited by disgruntled porker, Mar 14 2017, 06:28 PM.
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Rich
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Steve K
Feb 27 2017, 06:21 PM
Marconi
Feb 27 2017, 05:58 PM
johnofgwent
Feb 27 2017, 03:24 PM

Quoting limited to 3 levels deep
I didn't really look at it like that, John. As far as I know he was a soft bloke, he would give the shirt off his back. I was thinking more that, back then, there was a stronger sense of community, people knowing each other a lot more.
Why do we believe there isn't such today? There have always been good and bad streets, areas etc.
Same as that, in the main I meet mostly decent friendly folks as I go about life and that includes all nationalities, I suppose it is all down to how one approaches and treats the other person whomever that may be. !wav!
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Rich
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disgruntled porker
Mar 14 2017, 06:25 PM
UPDATE:

I resent all the documents again using Special delivery. It actually got there!!!!! However, the amount payable on the cheque I sent was wrong (too much), and was returned asking me to put it right and send it back. I did, by SIGNED FOR. Big mistake. It hasn't got there again!!!! Two signed for letters to the same address and neither have got there. WTF are Royal mail up to? Is it a case of "if you pay £7, we'll deliver it, if you only pay normal postage, it's a toss up whether we can be arsed to deliver it" ?

Now I've just got a narky email from the (non) recipient, who are losing patience a little bit.
Recorded delivery only guarantees that a signature will be gotten at the recipient end and a tracking number can keep track of it's progress through the system.

It does not guarantee that it will get there by a certain time and if it is a letter will cost £1.74

Small parcel £3.67.

Whereas a Special delivery costing £6.20 WILL guarantee that a signature will be obtained and delivery up to and by at the latest 1 PM the next day.

Hope this helps Porky. :)
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disgruntled porker
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Rich
Mar 14 2017, 07:21 PM
disgruntled porker
Mar 14 2017, 06:25 PM
UPDATE:

I resent all the documents again using Special delivery. It actually got there!!!!! However, the amount payable on the cheque I sent was wrong (too much), and was returned asking me to put it right and send it back. I did, by SIGNED FOR. Big mistake. It hasn't got there again!!!! Two signed for letters to the same address and neither have got there. WTF are Royal mail up to? Is it a case of "if you pay £7, we'll deliver it, if you only pay normal postage, it's a toss up whether we can be arsed to deliver it" ?

Now I've just got a narky email from the (non) recipient, who are losing patience a little bit.
Recorded delivery only guarantees that a signature will be gotten at the recipient end and a tracking number can keep track of it's progress through the system.

It does not guarantee that it will get there by a certain time and if it is a letter will cost £1.74

Small parcel £3.67.

Whereas a Special delivery costing £6.20 WILL guarantee that a signature will be obtained and delivery up to and by at the latest 1 PM the next day.

Hope this helps Porky. :)
Thanks, but already knew all that Rich. The point I'm making is that it seems if you want to make sure it's delivered, you have to go special delivery. Other than that, it appears to be a case of "it might get delivered, or it might not". I'm not talking timescale here, just whether it will get to its destination at some point in time. My original still hasn't shown up after almost 6 weeks!
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marybrown
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I sometimes have a laugh..our royal mail turns up on time..empties the post box..4 times a day...The only trouble is that you won't see them again!!
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Rich
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I can only speak as I find, the mail to this house is delivered midday...ish, we have no problem as the house is empty until 16.45, sometimes my wife comes home for lunch and attends to them then.

Now, at work it is a different matter, as I understand it, the NHS pays the Royal mail just over £1000.00 per annum just to deliver incoming mail and to collect outgoing mail and parcels and drugs destined for recipients.

The incoming mail arrives round about 09.30 monday to saturday.

But, the outgoing mail is a different matter, if you look on "pillar boxes" you will see a piece of metal stating the time of the next collection.

When postie comes to me, I have everything ready to pick up and sign for by 1600hrs...that includes all ordinary mail franked by me, all pre stamped mail, all recorded deliveries and also special deliveries, the recorded deliveries are in the main over the counter drugs being sent to patients from the onsite very well equipped leading edge Pharmacy with robotic drug picking and placing for the Pharmacists to put into the "jiffy bags" and write an address upon, and those I have to append stickers and record in a special book which postie signs.

Now, if postie were to arrive before 16.00 hrs he would not be able to "swipe" his machine over a barcode on the wall which records his time of collection, this has to be pretty well exact as he also has to conform to the next collection spot which is a pillar box with a stated time of collection and that is just outside of the grounds of the Hospital walls.

So, it would seem that there is a reason for everything in the commercial world of business.

That of course does not excuse any non deliveries.

Edited by Rich, Mar 15 2017, 06:23 PM.
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marybrown
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Rich
Mar 15 2017, 06:20 PM

That of course does not excuse any non deliveries.

Within those 2 months of not getting any mail..my partner who has a serious heart condition..missed two appointments with a surgeon..We just didn't know..when finally I got 2 months worth of letters..which contained details of my bank account..they were filthy..covered in mud..
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Ewill
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marybrown
Mar 16 2017, 02:46 PM
Rich
Mar 15 2017, 06:20 PM

That of course does not excuse any non deliveries.

Within those 2 months of not getting any mail..my partner who has a serious heart condition..missed two appointments with a surgeon..We just didn't know..when finally I got 2 months worth of letters..which contained details of my bank account..they were filthy..covered in mud..
I posted a first class letter containing a cheque on 9 Feb, plenty of time to meet a 22 Feb payment deadline.

It never arrived (other envelopes posted at the same time did) and I had to transfer the money at the last minute, I put a stop on the cheque

I had a phone call from the company this morning to say that my cheque had arrived in this morning's post and should they shred it
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marybrown
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I'm old enough that when you received a birthday card,,there was always a fiver in it
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Tigger
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marybrown
Mar 20 2017, 04:06 PM
I'm old enough that when you received a birthday card,,there was always a fiver in it
All in ten bob notes?

;-)
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disgruntled porker
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It gets better. I resent the documents and the matter is now resolved. A couple of days ago, I received an apology from the RM and a bit of compensation. Then, yesterday, I had a phone call from the land registry asking me why I had sent another application in to register the changes which had already been made! The first one had arrived finally. Only two months after posting! Got sorted eventually.
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Rich
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disgruntled porker
Mar 23 2017, 08:02 AM
It gets better. I resent the documents and the matter is now resolved. A couple of days ago, I received an apology from the RM and a bit of compensation. Then, yesterday, I had a phone call from the land registry asking me why I had sent another application in to register the changes which had already been made! The first one had arrived finally. Only two months after posting! Got sorted eventually.
Hooflippinray. :thumbsup:
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disgruntled porker
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Rich
Mar 23 2017, 09:51 PM
disgruntled porker
Mar 23 2017, 08:02 AM
It gets better. I resent the documents and the matter is now resolved. A couple of days ago, I received an apology from the RM and a bit of compensation. Then, yesterday, I had a phone call from the land registry asking me why I had sent another application in to register the changes which had already been made! The first one had arrived finally. Only two months after posting! Got sorted eventually.
Hooflippinray. :thumbsup:
If only it was hoo flippin' ray. The Land registry are now very confused. They have now cashed in two cheques for the same transaction. Several phone calls and still the job is up in the air. At least I'm in possession of the relevant paperwork.
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Oddball
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In 1961, my then girlfriend, who had moved back to the UK, and was staying for a few months with her grandmother in Dale, Haverfordwest, Little England beyond Wales, Pembrokshire - sent me a 'hearts, hearts, kiss, kiss' letter that she posted [according to the franking on the 3d stamp] before 9.30am - she was actually on the way to school {lower 6th]. I received it from the hand of my dad, in our MQ in Kattenschling Strasse, Herford, Nordrhein-Westfalen, (West) Germany about 5.30pm the same day.

For the price of 3d, that packed with lurve letter had gone from the letterbox to the local sorting office, and thence to Roose Airport, Cardiff, then by air to Brize Norton, then on to RAF Gutersloh, through the Forces sorting office, up the autobahn to Harewood Barracks, Herford, Nordrhein-Westfalen to the Unit sorting office and into my father's Mail 'pigeon-hole' in the WOs and Sergeants Mess, in time for dad to pick it up as he finished his shift.

In this particular case I reckon it would be a tad churlish to bitch about the service - who says miracles don't happen in the post?
Edited by Oddball, Mar 26 2017, 11:08 PM.
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